Terms of Use

TERMS & CONDITIONS

This Catering Contract is entered into between FREE RANGE CHEF (“FRC”) and (“Client”)

(together, “Parties”) and sets forth the agreement between the Parties relating to catering services to be provided by the Caterer for Client for the event identified in this Contract.

DEPOSIT

1.1 Fifty percent (50%) of the estimated contract cost or Grand Total Cost is due and demandable at the

time of booking, to be deducted from the Total Final Payment, unless other prior arrangements have been made.

FINAL PAYMENT

2.1 Final Payment will be due and demandable five (5) days prior to the event date. Payment terms are available upon request.

COST

Due to the fluctuating cost of food items, menu prices are subject to change within 3 months (90) days of

the event. When a drastic change in the menu ingredient cost occurs, CLIENT has two options.

3.1 CLIENT will pay the additional cost based on the current adjusted price,

3.2 or Substitute other menu items to maintain the agreed upon per person price.

PAYMENT METHOD

All prices quoted are based on cash payments and bank transfers. If you wish to pay with a Credit Card

this will incur a surcharge fee.

4.1 Payment by Cheque will be subject to a service charge of three percent (3%) per the amount of

transaction.

4.2 Cheque payments are due seven (7) days before the event date. If FRC receives a payment for services via cheque and that payment bounces with our bank you will be responsible for any bank charges and will be billed accordingly.

GUEST COUNT

5.1 Final Guest Count is due fourteen (14) days prior to the event date. No adjustments will be made to the final invoice thereafter - i.e. if you have booked & paid for 10 guests and only 8 guests attend then the balance invoiced will still be for the 10 guests. Any additional Guest after the stated period is subject to extra charges as may be imposed by FRC.

GUEST COUNT OVERAGE

6.1 CLIENT will only be charged for the guaranteed number of guests served. If there is more guests attending than the guaranteed guest count, FRC will charge the CLIENT accordingly.

CHILDREN

7.1 Children under the age of five (5) are free of charge, unless CLIENT wishes to provide service/seating for them. Children six-twelve (6-12) years of age will be charged at half price on the agreed upon cost per person. Children Thirteen (13) and above are charged at full price.

FOOD QUANTITY

8.1 FRC will prepare between five- ten percent (5%-10%) overage based on the final number of guest count registered by CLIENT. Part of this overage is to include food for the staff and/or service providers.

CLIENT will not be charged for this.

LEFTOVERS

9.1 In accordance with appropriate Health Codes, FRC reserves the right to discard any left-over food items, after the agreed event timetable, where there is a reasonable risk for food borne illness to occur. FRC is not liable for any food left behind when requested by the CLIENT.

BEVERAGES

10.1 CLIENT assumes the right to provide all, or part of the bar/beverage supplies as needed. FRC may also provide beverage service or Bar Support as previously agreed upon in writing. If FRC provides bar support for an event, a Duty Manager along with bar staff must be present for the duration until the bar closes as per FRC's host responsibility.

TIME

11.1 CLIENT will be billed for additional staff hours for any time extension beyond the prior agreed upon

time.

CHANGE OF EVENT DATE or VENUE

12.1 Once booking is confirmed and you wish to change the date of your function, FRC will honor

another available date, but this may involve costs that weren’t previously taken into consideration, and

you will be notified as soon as possible. FRC will apply the entire balance of CLIENT’s deposits and

prepayments (less $175.00 + gst), towards another event, subject to FRC's availability. All costs are subject to change.

RENTALS

13.1 FRC may provide all or part the rental items for the event. However, certain items may incur.

restocking & cancellation fees. If FRC arranges rentals, for the CLIENT, through a rental company. Any loss or damage to any rentals will be billed to CLIENT after the event.

STORAGE

14.1 Prior approval from FRC is required for any storage service before or after the event/function.

ASSIGNABILITY

15.1 This contract is not assignable without the prior written consent from FRC.

CANCELLATION BY: CLIENT / VENUE / ACTS OF GOD

All prepayments and deposits are returned in full (less $300.00 plus GST) if the event is cancelled by CLIENT,

the venue or by an act of God, 180 days or more, from the event date.

17.1. If the event is cancelled, between ninety (90) days and one hundred seventy nine (179) days from the event date, all prepayments and deposits are returned to CLIENT in full less Thirty (30%) of the service deposit amount up to but no more than $1000.00.

17.2. If the event is cancelled, within eighty nine (89) days of the event date, 50% of the deposit forfeited.

17.3 If the event is cancelled sixty days (60) days of the event date, full deposit is forfeited.

17.4 If the event is cancelled within thirty (30) days of the event date, full deposit is forfeited, plus a service charge of 30% of the total invoice.

17.5. If FRC is able to re-book the date with a similar event, all prepayments and deposits are returned in full (less $ 350.00 plus GST service fee).

If the event is unable to proceed on the booked date due to a public health lockdown due to Covid-19,FRC will honour any money or deposits paid for a new date at no cost to the CLIENT. If the CLIENT wishes to cancel, the cancellation policy above will apply.

CANCELLATION BY CATERER

FRC reserves the right to terminate this contract for any valid reason.

TERMS AND CONDITIONS FOR REFUNDS

1. Member Account, Password, and Security

Only businesses are eligible to set up an account for monthly invoicing.
When creating an online account, the user must have authorization from the business to generate an account for ordering catering.
The account must include the following details:
- Business name/trading name
- Business owner’s name
- Person responsible for generating the account.
- Person responsible for payment
The user is entirely responsible for maintaining the confidentiality of their password and account. Any unauthorized use must be reported promptly.

2. Account Set-Up / Online Ordering

To place an online order, create an account, sign in, and order.
Account holders must submit their account forms before placing an order.
The automated system guides users through the ordering and payment process.
In case of item unavailability due to supplier shortage, the company will contact the user to provide an alternative of equal or greater value.

3. Payment

Credit card payments (Visa and Mastercard) are accepted.
Deposits may be required for certain orders (as agreed upon during order confirmation).
Invoices are sent to the nominated email address.
Pre-approved accounts follow these billing terms:
- Orders placed before the 5th of the month: Full payment due on the 20th of the same month.
- Orders placed after the 5th of the month: Full payment due on the 20th of the following month.
Private customers must pay the balance in full to confirm orders and delivery.

4. Pricing Information

All menu prices exclude GST.
A 15% Goods & Services Tax (GST) is added during payment.
While efforts are made to maintain pricing, the company reserves the right to alter prices without notice.

5. Trading Hours

The company caters for events seven days a week.

Refunds and Returns

No refunds will apply for uneaten food.