Refund Policy

 

1. Consumer Guarantees and Remedy

As a catering company, we uphold the consumer guarantees outlined by New Zealand law. These guarantees apply to both goods and services we provide. Here’s what you need to know:

Goods (Food and Beverages)

• Our food and beverages must be: 
  • Fit for Purpose: They should be suitable for consumption or use.
  • As Described: The items should match their description.
  • Of Acceptable Quality: We ensure that our products meet reasonable quality standards.
  • Reasonably Priced: If no predetermined price exists, we charge a fair amount.
  • Delivered on Time: Timely delivery is essential.
  • Sold Legally: Our offerings comply with legal requirements.

Services

• Our services must be: 
  • Done with Reasonable Care and Skill: We provide our services diligently.
  • Fit for Purpose: They should serve their intended purpose.
  • Provided Within a Reasonable Time: Timeliness matters.
  • Priced Reasonably: If no predetermined price exists, we charge fairly.

2. Refund Process

If we fail to meet any of the consumer guarantees, we commit to providing an appropriate remedy, which may include:

• Replacement: If an issue arises, we’ll replace the affected item promptly.
• Refund: In cases where a replacement isn’t feasible, we’ll issue a refund.

3. Cancellations

• Please see our terms and conditions for our cancellation policy 

4. Display of Refund Policy

• We prominently display our refund policy on our website and physical premises.

5. Contact Us

If you have any questions or need assistance regarding refunds, please reach out to our customer service team. [email protected]

 

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